PATIENT REVIEWS

Reviews for Bloomington, MN Residency Director Jessica Heckman, O.D. LASIK Services

Patient Feedback

Having clear vision allows people of all ages to enjoy and experience life in special ways. When it comes to the health of your eyes, you should put your trust in only the best. At Chu Vision Institute in Bloomington, MN, we take the utmost care and compassion to enhance the quality of your vision and overall wellness. Dr. Ralph Chu and his team perform a number of comprehensive services to address a wide range of concerns, from common to complex. Below, we have compiled a list of reviews from patients just like you who trust our team with the health of their eyes.

Filter8 Reviews  
5.0
DAPI
Review from E.M.  |  Source: Google  |  Oct 20, 2020

Bare with my lengthy review but if you’re like me, I wanted to know what others true thoughts were and I scoured as many reviews as possible to make sure I was making the best decision for me and my eyes. I am SO, SO thankful for Dr. Chu and Dr. Heckman’s expertise and honesty. I decided it was time to get Lasik and went in for my consultation. From check-in to my latest follow up, everyone at the Chu Vision Institute was friendly, warm, and helpful. Due to some past corneal scarring, Dr. Chu recommended that I get Lasik on one eye and PRK (ASA) on the other. I was extremely nervous about PRK because of the slightly longer recovery time and I really just wanted to wake up and have 20/20 vision like my friends who have had Lasik. The day of my procedure, they made sure I had all my questions and concerns answered before they let me in to have my surgery. That was extremely comforting to me and Dr. Heckman explained why PRK was recommended over Lasik. Simply put, I wouldn’t have had a good outcome if Dr. Chu had performed Lasik on both eyes. Both procedures went well and Dr. Chu confirmed his right decision during the procedure which took all of maybe 10 minutes for both eyes. As instructed, I went home and rested and could literally see 20/20 the next day with my Lasik eye. The PRK eye takes a little longer to heal but can already see better! (I was worried my blurry eye would affect my vision, but it did not). Recovery has been great and will continue to get better in the next few weeks. Now my husband wants to get his eyes done. Chu Vision Institute has exceeded my expectations and I am very happy with my results! More

5.0
DAPI
Review from D.H.  |  Source: Google  |  Oct 03, 2019

This place is Amazing! I had the SMILE procedure one month ago, and as of now I have excellent vision (20/20 or better), no symptoms besides some minor haloing at night. Pre surgery: during my pre op exam, it took a bit of time due to the amount of testing. During the exam the staff was incredibly friendly and would tell me about each test and why they were doing them. This gave me confidence that they were going to get things right. They wanted to make sure I would get the best results by ensuring the measurements were accurate. The exam is free if you go forward with surgery, otherwise it's a minor cost. They answered all my questions and were very upfront with cost and what would be covered for me. They also required a short quiz making sure I knew all the risks, what to expect post surgery, and to make sure I understood everything about the procedure. Surgery time: The procedure was very fast; as Dr. Chu was performing the surgery he would walk me through what was going to happen next and what I would experience. I felt very cared for during the entire experience. Post surgery: prior to going home, they gave me a very informative packet on care and a number to call should any problems arise. After the surgery, I went home and took a nap. Two hours after the surgery I could see, and it felt like there was something small in my eye. No pain, just a minor annoyance. The next day I had 20/20 vision, no pain or annoyance, and no glasses or contacts! I have had no complications or any issues since. Follow up exams: all of my follow up exams were quick and easy. They checked my eyes, my vision asked if I had any questions or concerns, and sent me on my way. As I stated before, I haven't had any issues whatsoever. Price: the price for the procedure here was slightly higher than some of their competitors, but not enough for me to reconsider. None of the competitors offered SMILE and didn't have as great of reviews. I decided to check out Chu Vision due to the high ratings. To me, the slight increase in cost was worth it going here knowing I'd be taken care of and that I'd be getting cutting edge surgery with new equipment. Of course, since it's my eyes I'm dealing with, I want to make sure it's a place I can trust. I highly recommend Dr. Chu and the SMILE procedure. There is no reason to do Lasik if you are Eligible for SMILE. Thank you Chu Vision! More

5.0
DAPI
Review from D.H.  |  Source: Google  |  Jun 19, 2019

This place is Amazing! I had the SMILE procedure one month ago, and as of now I have excellent vision (20/20 or better), no symptoms besides some minor haloing at night. Pre surgery: during my pre op exam, it took a bit of time due to the amount of testing. During the exam the staff was incredibly friendly and would tell me about each test and why they were doing them. This gave me confidence that they were going to get things right. They wanted to make sure I would get the best results by ensuring the measurements were accurate. The exam is free if you go forward with surgery, otherwise it's a minor cost. They answered all my questions and were very upfront with cost and what would be covered for me. They also required a short quiz making sure I knew all the risks, what to expect post surgery, and to make sure I understood everything about the procedure. Surgery time: The procedure was very fast; as Dr. Chu was performing the surgery he would walk me through what was going to happen next and what I would experience. I felt very cared for during the entire experience. Post surgery: prior to going home, they gave me a very informative packet on care and a number to call should any problems arise. After the surgery, I went home and took a nap. Two hours after the surgery I could see, and it felt like there was something small in my eye. No pain, just a minor annoyance. The next day I had 20/20 vision, no pain or annoyance, and no glasses or contacts! I have had no complications or any issues since. Follow up exams: all of my follow up exams were quick and easy. They checked my eyes, my vision asked if I had any questions or concerns, and sent me on my way. As I stated before, I haven't had any issues whatsoever. Price: the price for the procedure here was slightly higher than some of their competitors, but not enough for me to reconsider. None of the competitors offered SMILE and didn't have as great of reviews. I decided to check out Chu Vision due to the high ratings. To me, the slight increase in cost was worth it going here knowing I'd be taken care of and that I'd be getting cutting edge surgery with new equipment. Of course, since it's my eyes I'm dealing with, I want to make sure it's a place I can trust. I highly recommend Dr. Chu and the SMILE procedure. There is no reason to do Lasik if you are Eligible for SMILE. Thank you Chu Vision! More

5.0
DAPI
Review from D.H.  |  Source: Google  |  Jan 30, 2019

This place is Amazing! I had the SMILE procedure one month ago, and as of now I have excellent vision (20/20 or better), no symptoms besides some minor haloing at night. Pre surgery: during my pre op exam, it took a bit of time due to the amount of testing. During the exam the staff was incredibly friendly and would tell me about each test and why they were doing them. This gave me confidence that they were going to get things right. They wanted to make sure I would get the best results by ensuring the measurements were accurate. The exam is free if you go forward with surgery, otherwise it's a minor cost. They answered all my questions and were very upfront with cost and what would be covered for me. They also required a short quiz making sure I knew all the risks, what to expect post surgery, and to make sure I understood everything about the procedure. Surgery time: The procedure was very fast; as Dr. Chu was performing the surgery he would walk me through what was going to happen next and what I would experience. I felt very cared for during the entire experience. Post surgery: prior to going home, they gave me a very informative packet on care and a number to call should any problems arise. After the surgery, I went home and took a nap. Two hours after the surgery I could see, and it felt like there was something small in my eye. No pain, just a minor annoyance. The next day I had 20/20 vision, no pain or annoyance, and no glasses or contacts! I have had no complications or any issues since. Follow up exams: all of my follow up exams were quick and easy. They checked my eyes, my vision asked if I had any questions or concerns, and sent me on my way. As I stated before, I haven't had any issues whatsoever. Price: the price for the procedure here was slightly higher than some of their competitors, but not enough for me to reconsider. None of the competitors offered SMILE and didn't have as great of reviews. I decided to check out Chu Vision due to the high ratings. To me, the slight increase in cost was worth it going here knowing I'd be taken care of and that I'd be getting cutting edge surgery with new equipment. Of course, since it's my eyes I'm dealing with, I want to make sure it's a place I can trust. I highly recommend Dr. Chu and the SMILE procedure. There is no reason to do Lasik if you are Eligible for SMILE. Thank you Chu Vision! More

5.0
DAPI
Review from L.K.  |  Source: Google  |  Jun 19, 2018

Excellent. I had Lasik on both eyes and everything was wonderful from the initial consultation to the follow up exams. Very friendly and caring staff, clean an modern facility, and free espresso/latte in the waiting room :) Dr. Chu is professional and kind, I trusted him completely with my procedure. Would recommend to anyone for any eye conditions. More

5.0
DAPI
Review from L.S.  |  Source: Facebook  |  Aug 25, 2017

From day one, Dr Chu and his experienced world class professional staff have been amazing, beyond my expectations. I continue to feel they have my best interest in mind and they care so much about their patients. I was referred to Chu Vision Institute by my fiancé's brother who was very pleased with his lasik procedure. He had told me that Dr Chu is the best of the best and in fact that night I first heard of him, I had seen him on the Nightly News. When you walk into the off...ice it becomes very apparent the level of experience at his office by all the awards, certifications and media/articles he's been featured in. I came in last year for my initial consult not knowing what to expect. They did a thorough job of examining my eyes and consulting me afterwards - whether I'd be a good candidate, the different options, the risks and their recommendation - Modern PRK or ASA to treat my myopia and astigmatism. I planned the following year to get the procedure done and since it was more than 6 months from my original measurements they had me come in again to confirm they had everything correct and my vision was consistent which to me was very impressive. The day of my first procedure I felt educated on the process and although anytime you go into surgery you can't help but feel nervous, the nurses and other doctors in the room made me comfortable. Dr Chu was right there coaching me through the whole procedure and it was so surprisingly easy. The post op service is amazing too! A nurse is available 24/7 to answer any concerns or questions you may have. Luckily I didn't need to call during odd hours but they were very friendly with my "is this normal?" post op questions and there were many because that's just the kind of person I am! Now, I can see without glasses or contacts and my life is changed! Thank you Chu Vision Institute for everything. I will continue to sing your praise! Lastly, I will certainly become a donator to your foundation as well! You guys do great work and I love that you give back as well! You truly are changing the lives for many people around the world! More

5.0
DAPI
Review from L.S.  |  Source: Facebook  |  Aug 25, 2017

From day one, Dr Chu and his experienced world class professional staff have been amazing, beyond my expectations. I continue to feel they have my best interest in mind and they care so much about their patients. I was referred to Chu Vision Institute by my fiancé's brother who was very pleased with his lasik procedure. He had told me that Dr Chu is the best of the best and in fact that night I first heard of him, I had seen him on the Nightly News. When you walk into the office it becomes very apparent the level of experience at his office by all the awards, certifications and media/articles he's been featured in. I came in last year for my initial consult not knowing what to expect. They did a thorough job of examining my eyes and consulting me afterwards - whether I'd be a good candidate, the different options, the risks and their recommendation - Modern PRK or ASA to treat my myopia and astigmatism. I planned the following year to get the procedure done and since it was more than 6 months from my original measurements they had me come in again to confirm they had everything correct and my vision was consistent which to me was very impressive. The day of my first procedure I felt educated on the process and although anytime you go into surgery you can't help but feel nervous, the nurses and other doctors in the room made me comfortable. Dr Chu was right there coaching me through the whole procedure and it was so surprisingly easy. The post op service is amazing too! A nurse is available 24/7 to answer any concerns or questions you may have. Luckily I didn't need to call during odd hours but they were very friendly with my "is this normal?" post op questions and there were many because that's just the kind of person I am! Now, I can see without glasses or contacts and my life is changed! Thank you Chu Vision Institute for everything. I will continue to sing your praise!</p> Lastly, I will certainly become a donator to your foundation as well! You guys do great work and I love that you give back as well! You truly are changing the lives for many people around the world! More

5.0
DAPI
Review from R.A.  |  Source: Google  |  Jun 19, 2015

I went to Chu Vision to get LASIK done in May of 2014. I've never had any sort of real surgery (except when I got my appendix out) and so I wasn't sure what to expect. As you can imagine you need to be sure you go to a good place when you get eye surgery! I chose Dr. Chu due to his reputation as I received numerous recommendations. While I was nervous in the beginning, the Chu Vision staff put me at ease very quickly, and then when it came time to have the surgery everything went very smoothly. Dr. Chu walked me through the procedure, and that very evening I was able to see without my contact lenses. My recovery was quick and easy. I highly recommend Chu Vision and have told many of my personal friends about the experience. It is now 2015 and I have had no issues or problems, and am thrilled to be done with my glasses! More

*Individual results are not guaranteed and may vary from person to person. Images may contain models.